Frequently Asked Questions
Everything you need to know about shopping for your little ones.
How do I determine the right size for my child?
We provide a detailed size guide on every product page that includes measurements for height, weight, and age. Since children grow quickly, we generally recommend sizing up if your child is between sizes.
What is Kidsy's return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that for hygiene reasons, swimwear and undergarments cannot be returned unless they are defective.
Are the fabrics used safe for sensitive skin?
Absolutely. At Kidsy, we prioritize organic cotton and hypoallergenic materials to ensure our clothing is soft, breathable, and gentle on even the most sensitive newborn skin.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. We also offer expedited 2-day shipping options at checkout for those last-minute birthday outfits.
Can I track my order in real-time?
Yes! Once your order ships, you will receive an email with a tracking link. You can also view your order status at any time by logging into your Kidsy account dashboard.
Do you offer gift wrapping services?
We do! You can select our 'Gift Wrap' option during checkout, which includes a premium Kidsy gift box and a personalized handwritten note for the recipient.